FAQs
on various topics
Do you have questions about our products or services? In our FAQ section, you will find answers to the most important topics - from allergens and declarations to certifications, minimum purchase quantities, our product range and the project process. We would like to give you a transparent insight into our processes and will be happy to answer any further questions you may have in person!
Allergens, declaration & certifications
In principle, we at Biohealth can produce vegan, lactose-free, gluten-free and/or organic products. Please note your special requirements in the inquiry or briefing so that we can give you individual feedback.
Our Biohealth food experts are up to date with the latest legal requirements in terms of specifications and declarations. They develop and check the complete declaration of your product. If necessary and in consultation with you, we can also call on renowned legal advisors. However, we cannot accept any liability for legal compliance, but we guarantee a professional suggestion system and many years of expert know-how.
Our products and services are subject to regular monitoring. A process-oriented quality management system ensures a high level of quality, which is continuously checked and certified externally. We are FSSC, GMP, FDA and organic certified and also work in accordance with HACCP.
Unfortunately, we do not currently offer any kosher or halal-certified products.
Minimum purchase
Hard capsules: from 150,000 hard capsules, from 500,000 liquid-filled hard capsules
Tablets: from 150,000 tablets
Powder: from 500 kg or from 30,000 filled sachets/sticks
Liquids: 750 liters in small containers, 1500 liters in large containers from 60 ml or from 20,000 pieces as a shot
Gummies: from 5,000 cans of 60 gummies (single-variety)
Soft capsules: from 300,000 soft capsules
Unfortunately, we are currently unable to offer smaller quantities.
We work together on your individual concept. Various packaging options are available. You can also find a more detailed overview on our packaging and design page.
If your desired packaging is not listed, please contact us. Together we will check the feasibility or alternatives.
Our minimum quantities for the packaging material depend on the packaging form, the selected product and the packaging unit. Please send us an inquiry to discuss your individual project!
Delivery times are generally divided into initial delivery and subsequent deliveries.
The initial delivery includes the entire project phase, lead times for packaging material and, if necessary, raw materials. The times therefore depend very much on the course of the project, e.g. briefing, sample production, feedback and requests from you, test runs and initial production.
An order time of approx. 4 weeks must be expected for a follow-up delivery, provided that raw materials and packaging material are available.
Product range
No, Biohealth does not have its own brand, we concentrate exclusively on contract manufacturing for our customers. As a result, we only sell B2B goods.
Yes, in addition to powder products, Biohealth also offers tablets, hard, soft and liquid-filled capsules as well as liquids and gummies.
To illustrate our wide range of possibilities, there are some Biohealth inspiration products that we present to you in our newsletter, for example. These recipes can be sampled and ordered from us promptly.
As our focus is on the individualization of the products, there is no standard price list.
Yes, it is possible to provide your own packaging or raw materials. Our project management will coordinate your wishes individually and flexibly. The finished goods leave our warehouse either as "loose goods" in big bags or pre-packed in the end consumer packaging of your choice.
We always provide our customers with individual support. In the sales and product development department, you will have a contact person responsible for you. Our Biohealth team will take care of all your order processing needs.
Project process
As a full-service provider, Biohealth works on behalf of its clients: We adapt flexibly to individual requirements and processes and provide support with sound expert knowledge, the latest scientific findings and relevant recommendations.
Our goal is your successful product! We are always in close dialog with you as a customer as well as with relevant cooperation partners, ask the right questions and plan projects reliably, professionally and, if necessary, across networks.
In the project clarification phase, a comprehensive consulting service is our philosophy - additional service packages can be offered individually.
Do you already have a finished recipe or a rough idea? Then we will be happy to take it over and adapt it to our production capabilities and your wishes.
We take care of the entire product development process - from the idea to the finished product. On request, we can also offer your packaging design, based on the specification we have developed, through our professional graphics department. We can use existing layouts or design something completely new for you.
Once we have received your briefing, we start fine-tuning the concept. We pay particular attention to the target group, composition and allergens, for example. Once the roadmap has been drawn up, Biohealth creates a proposal for a product.
If the product meets your expectations, we will develop a recipe on the basis of which you will receive a target price offer. After approval, we will produce laboratory-scale samples on request and send them to you at cost.
After sample approval, we work together to create a suitable packaging concept and you receive a final offer with all the general conditions.
After a final approval, we go into production, from which our quality management draws retention samples. We can also draw additional samples for your company on request.
Biohealth develops and produces individually according to customer requirements. In contrast to pure contract development, our focus is on product development and production. We provide you with a fully developed product and a specification suitable for declaration. We only disclose the exact recipe in exceptional cases.
In most cases, the development of products is free of charge for our customers if an order is placed. The costs for this are determined individually depending on the number of raw materials and the number of samples required, invoiced and credited again when the order is placed.
Under certain circumstances, a production trial will be carried out after you have placed an order. These costs will be charged to you on a pro rata basis.
The pre-printing costs (printing plates, tools, etc.) that we have to pay to the suppliers of films, tins and cardboard packaging for packaging materials in your design will be charged on a time and material basis.
We attach great importance to high-quality raw materials and close business relationships with our long-standing, certified suppliers. This gives us - and therefore you - the opportunity to benefit from good conditions. As a result, we always have a broad portfolio of raw materials in stock.
If you wish to use a special raw material for which it makes sense to provide it, this is also possible. However, it is essential that all quality documents are provided and that we can check the suitability with regard to our allergen policy.
The same applies to raw materials that are not part of our portfolio, which we procure especially for you.